Online Training Centre Troubleshooting Guide and FAQs


I am having difficulty watching the online videos and downloading my workout DVD, what can I do?

Try downloading alternative browsers
We have found that simply trying to watch the videos using a different browser often fixes the problem instantly. Here are some different internet browsers you could try: 

1. Firefox
2. Google Chrome
3. Safari
4. Internet Explorer

To download any of these browsers, simply click on the browser name above. 

Ensure you have the most up-to-date browser

If you are already using Google Chrome, ensure you have the latest version of the browser.

Google Chrome should automatically update when new versions are available, however you can check if you have the latest version by clicking HERE

 

Do I need to be connected to the internet to watch the online videos?

Yes, you will need to be connected to the internet while watching the videos as they stream online.

 

Can I watch the videos from my iPad?

Yes, you can definitely watch the videos on your iPad. If you are having difficulties, try downloading Google Chrome as a browser rather than using Safari. You can find the link to download Google Chrome above. 

 

Can I watch my downloaded Workout DVD on my iPad?

Yes! But you will need to download your workout DVD on to a computer first and then transfer it over to your iPad. You will need to ensure that when you download the file, you select the iPhone format to download. Once the file is downloaded, you will need to import it into your iTunes library (click here for instructions) and then sync the file onto your iPad. If you have any issues with this, please contact Apple support or visit your local Apple store. Alternatively, try googling or youtubing how to perform this task. 

Can I download my study guide and manuals onto my iPad?

Your manuals and study guide are in a PDF format, which means you cannot download these directly onto your iPad. However, you can get them onto your iPad by emailing them to yourself. To find out how to do this, read "How can I get my manuals and study guide on my iPad?" below. 

 

How can I get my manuals and study guide on my iPad?

1. Download the PDFs onto your laptop or desktop computer. 
2. Then email yourself these PDFs by attaching them to an email. Please note that the manuals are large files, and some email accounts which limit attachment sizes may not be able to email the manuals. 
3. Open your email on your iPad and choose to open the attachments using eBooks.

 

I have really slow internet and it takes me ages to watch the videos, what can I do?

Try taking your laptop to a location which has free wi-fi and watching the videos there. Here are some suggestions

1. Your workplace
2. A friend or family member's house
3. Public library
4. Local coffee shop
5. McDonalds McCafes (but try to resist the food!)

Please note: If you are not able to watch the exercise videos online for any reason (such as slow internet connection or poor reception in your local area), do not stress, you can definitely still complete the course successfully. The videos have been designed as an additional educational resource to help you. Instead of watching the videos, focus on spending the required amount of pre course study by reading through your manuals in great detail. You can also start practise cueing the exercises and trying to talk a friend or family member through the exercise.

 

Can I take my pre and post-course tests on my iPad?

No, unfortunately you will need to take your tests on a laptop or desktop computer as the exams are Flash .swf files. 
 

Can I download my workout DVD multiple times or onto different computers? 

Yes! Simply download the file again. 

 

Can I watch the online videos on my Apple TV?

  • You should be able to view the exercise videos on an iPad
  • You will not be able to sit your pre or post course exams using an iPad these will need to be completed on a regular computer as iPads do not support Flash files
  • You should be able to use an Apple TV to watch the online training centre content for the Anatomy and Matwork Level 1 courses. At this time, you will not be able to watch the Reformer Level 1 content on an Apple TV
  • Please note that any issues related to the workings of your Apple products should be directed to your local Apple store. Studio Pilates is unable to troubleshoot any individual issues which are Apple related.

I am having difficulties downloading my Miniskirt Makeover workout DVD - what can I do? 

Try watching the DVD here: