{"id":20186,"date":"2019-03-21T10:01:46","date_gmt":"2019-03-21T00:01:46","guid":{"rendered":"http:\/\/www.studiopilates.com\/education\/?page_id=20186"},"modified":"2019-03-21T17:01:53","modified_gmt":"2019-03-21T07:01:53","slug":"cant-see-pictures-online-exam","status":"publish","type":"page","link":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/cant-see-pictures-online-exam\/","title":{"rendered":"I Can’t See the Pictures in the Online Exam"},"content":{"rendered":"

If you are having difficulty viewing the pictures in an online exam, let’s look at some steps that you can take to troubleshoot this issue.<\/p>\n

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1. CHECK THAT YOU ARE USING GOOGLE CHROME TO ACCESS THE INTERNET<\/strong><\/h5>\n

We recommend using Google Chrome to access your online exams and online training centres. If you are using a different browser, try accessing the online training centre on Google Chrome first. You can download the Google Chrome by\u00a0CLICKING HERE.<\/a><\/p>\n

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2. CLEAR YOUR CACHE AND COOKIES\u00a0<\/strong><\/h5>\n

This solves the issue 99% of the time! For instructions on how to clear your cache on Google Chrome, simply\u00a0CLICK HERE<\/a>.<\/p>\n

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3. ENSURE THAT YOU HAVE THE MOST UP-TO-DATE BROWSER
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If you are using Google Chrome, ensure you have the latest version of the browser.<\/p>\n

Google Chrome should automatically update when new versions are available, however you can check if you have the latest version by clicking\u00a0HERE<\/a>.<\/p>\n

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4. TRY ACCESSING THE EXAMS ON A DIFFERENT DEVICE<\/strong><\/h5>\n

Sometimes, work or home computers have specific blocks installed on them which will prevent you from viewing the exams in their entirety. Try accessing the exams on a different computer, iPad or mobile device. Even accessing on a different internet connection can be helpful. If you can view the exams okay on a different computer, you will know that this issue is specific to the original device you were using.<\/p>\n

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5. TRY ACCESSING THE EXAMS ON A DIFFERENT WEB BROWSER<\/strong><\/h5>\n

If you are already using Chrome, you could always try an alternative web browser such as the ones listed below. Here are some different internet browsers you could try \u2013<\/p>\n