{"id":809,"date":"2017-12-29T06:57:20","date_gmt":"2017-12-29T06:57:20","guid":{"rendered":"https:\/\/www.studiopilates.com\/education\/?page_id=809"},"modified":"2025-08-26T04:16:37","modified_gmt":"2025-08-26T04:16:37","slug":"technology-troubleshooting","status":"publish","type":"page","link":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/","title":{"rendered":"Student Support Library"},"content":{"rendered":"

RESCHEDULING COURSE DATES<\/h2>\n

How do I reschedule my course date?<\/strong><\/a><\/h5>\n

LOGGING INTO MYPORTAL<\/h2>\n

I can’t log into MyPortal<\/a><\/h5>\n

ZOOM COURSE<\/h2>\n

My Zoom Anatomy Course is today and I’m having problems<\/a><\/h5>\n

ONLINE VIDEOS<\/h2>\n

I can’t click on any of the lessons to access the course content<\/a><\/h5>\n
I can’t watch the online videos<\/strong><\/a><\/h5>\n
I can’t download the Sample Class Program videos<\/a><\/h5>\n
I get an “CODEC” error message when trying to play the downloaded Sample Class Programs<\/a><\/h5>\n
I have really slow internet and it takes me ages to watch the videos<\/strong><\/a><\/h5>\n
I have previously completed courses with Studio Pilates but can’t access a course online training centre any more<\/a><\/h5>\n
How can I get the sample class programs onto my iPad?<\/a><\/h5>\n

COURSE TIMES<\/h2>\n

How do I find my course times?<\/strong><\/a><\/h5>\n
Can I miss any time on the course (arrive late or leave early on certain days?)<\/a><\/h5>\n

HARD COPY MANUALS<\/h2>\n

How can I purchase a hard copy manual for a course I’m enrolled in or have previously completed?\u00a0<\/a><\/h5>\n
My hard copy manual hasn’t arrived yet<\/a><\/h5>\n

ONLINE EXAMS<\/h2>\n

I can’t view an online exam<\/a><\/h5>\n
I can’t see the pictures in the online exam<\/a><\/h5>\n

AM I READY FOR THE COURSE?<\/h2>\n

Am I ready for the Anatomy Course?<\/a><\/h5>\n
Am I ready for the Matwork Course?<\/a><\/h5>\n

PREGNANCY + INJURIES<\/h2>\n

Can I attend the course if I am pregnant or have recently given birth?<\/a><\/h5>\n

LEARNING DIFFICULTIES<\/h2>\n

Can you give me any advice if I have learning difficulties?<\/a><\/h5>\n

ENGLISH AS A SECOND LANGUAGE<\/h2>\n

Can you give me any advice if English is my second language?<\/a><\/h5>\n

COURSE VENUE<\/h2>\n

Where can I find more information on my course venue (such as parking options)?<\/a><\/h5>\n
Can you recommend a place to stay near my course venue?<\/a><\/h5>\n

INSTRUCTING INSURANCE & CLIENT WAIVERS<\/h2>\n

Where can I find out about instructing insurance? For example, how much insurance should I take out?<\/a><\/h5>\n
Client waivers – can Studio Pilates provide a template?<\/a><\/h5>\n

SETTING CLASS PRICES<\/h2>\n

Do you have any advice for setting the price of my Pilates classes?<\/a><\/h5>\n

CERTIFICATES<\/h2>\n

When can I expect my certificate?<\/a><\/h5>\n
Where can I purchase a hard copy certificate?<\/a><\/h5>\n

UPDATE MY DETAILS<\/h2>\n

Where can I update my details?<\/a><\/h5>\n

PILATES EQUIPMENT, WORKOUTS, MERCHANDISE<\/h2>\n

Where can I purchase Pilates equipment, Pilates workouts and merchandise?<\/a><\/h5>\n

THE STUDIO PILATES TEAM<\/h2>\n

Where can I read more about the Studio Pilates team?<\/a><\/h5>\n","protected":false},"excerpt":{"rendered":"

RESCHEDULING COURSE DATES How do I reschedule my course date? LOGGING INTO MYPORTAL I can’t log into MyPortal ZOOM COURSE My Zoom Anatomy Course is today and I’m having problems ONLINE VIDEOS I can’t click on any of the lessons to access the course content I can’t watch the online videos I can’t download the … Continue reading “Student Support Library”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":9683,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-809","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nStudent Support Library - Studio Pilates<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student Support Library - Studio Pilates\" \/>\n<meta property=\"og:description\" content=\"RESCHEDULING COURSE DATES How do I reschedule my course date? LOGGING INTO MYPORTAL I can’t log into MyPortal ZOOM COURSE My Zoom Anatomy Course is today and I’m having problems ONLINE VIDEOS I can’t click on any of the lessons to access the course content I can’t watch the online videos I can’t download the … Continue reading "Student Support Library"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"Studio Pilates\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-26T04:16:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.studiopilates.com\/education\/wp-content\/uploads\/MyPortal-1920x420.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/technology-troubleshooting\\\/\",\"url\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/technology-troubleshooting\\\/\",\"name\":\"Student Support Library - Studio Pilates\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/technology-troubleshooting\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/technology-troubleshooting\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/wp-content\\\/uploads\\\/MyPortal-1920x420.png\",\"datePublished\":\"2017-12-29T06:57:20+00:00\",\"dateModified\":\"2025-08-26T04:16:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/technology-troubleshooting\\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/technology-troubleshooting\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/technology-troubleshooting\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/wp-content\\\/uploads\\\/MyPortal-1920x420.png\",\"contentUrl\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/wp-content\\\/uploads\\\/MyPortal-1920x420.png\",\"width\":1920,\"height\":420},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/technology-troubleshooting\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Student Support Library\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/#website\",\"url\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/\",\"name\":\"Studio Pilates\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.studiopilates.com\\\/education\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Student Support Library - Studio Pilates","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/","og_locale":"en_US","og_type":"article","og_title":"Student Support Library - Studio Pilates","og_description":"RESCHEDULING COURSE DATES How do I reschedule my course date? LOGGING INTO MYPORTAL I can’t log into MyPortal ZOOM COURSE My Zoom Anatomy Course is today and I’m having problems ONLINE VIDEOS I can’t click on any of the lessons to access the course content I can’t watch the online videos I can’t download the … Continue reading \"Student Support Library\"","og_url":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/","og_site_name":"Studio Pilates","article_modified_time":"2025-08-26T04:16:37+00:00","og_image":[{"width":1920,"height":420,"url":"https:\/\/www.studiopilates.com\/education\/wp-content\/uploads\/MyPortal-1920x420.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/","url":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/","name":"Student Support Library - Studio Pilates","isPartOf":{"@id":"https:\/\/www.studiopilates.com\/education\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/#primaryimage"},"image":{"@id":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/#primaryimage"},"thumbnailUrl":"https:\/\/www.studiopilates.com\/education\/wp-content\/uploads\/MyPortal-1920x420.png","datePublished":"2017-12-29T06:57:20+00:00","dateModified":"2025-08-26T04:16:37+00:00","breadcrumb":{"@id":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/#primaryimage","url":"https:\/\/www.studiopilates.com\/education\/wp-content\/uploads\/MyPortal-1920x420.png","contentUrl":"https:\/\/www.studiopilates.com\/education\/wp-content\/uploads\/MyPortal-1920x420.png","width":1920,"height":420},{"@type":"BreadcrumbList","@id":"https:\/\/www.studiopilates.com\/education\/technology-troubleshooting\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.studiopilates.com\/education\/"},{"@type":"ListItem","position":2,"name":"Student Support Library"}]},{"@type":"WebSite","@id":"https:\/\/www.studiopilates.com\/education\/#website","url":"https:\/\/www.studiopilates.com\/education\/","name":"Studio Pilates","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.studiopilates.com\/education\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"}]}},"_links":{"self":[{"href":"https:\/\/www.studiopilates.com\/education\/wp-json\/wp\/v2\/pages\/809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.studiopilates.com\/education\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.studiopilates.com\/education\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.studiopilates.com\/education\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.studiopilates.com\/education\/wp-json\/wp\/v2\/comments?post=809"}],"version-history":[{"count":0,"href":"https:\/\/www.studiopilates.com\/education\/wp-json\/wp\/v2\/pages\/809\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.studiopilates.com\/education\/wp-json\/wp\/v2\/media\/9683"}],"wp:attachment":[{"href":"https:\/\/www.studiopilates.com\/education\/wp-json\/wp\/v2\/media?parent=809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}