WE DON’T WANT YOU TO MISS OUT ON CLASSES
We want to ensure you get the most out of your class packs.
That’s why it’s really important that you’re across our cancellation and waitlist policies, so you never have to miss out on a class.
NEED TO CANCEL?
No problems, life happens.
To cancel a booking, you’ll need to notify us at least 12* hours prior to the commencement of the class.
NEED TO CANCEL LESS THAN 12 HOURS BEFORE CLASS?
That’s OK too. If you can’t join us even within the 12-hour cancellation window, we’d really (really) appreciate you still cancelling out of the class, so another client can join in.
* Cancellations made with less than 12 hours’ notice will incur the full cost of the classes booked.
Please call your studio if there are extenuating circumstances that have caused you to cancel within 12 hours of your class i.e. illness.
CLASS FULL, BUT YOU’RE KEEN FOR A SPOT?
If you’re unable to book in because the class is full, register yourself on the waitlist and when a spot becomes available, you’ll be notified via email and automatically booked into the workout.
If you’re on our waitlist, please ensure you check your email for your class confirmation.|
If you’ve changed your mind, or are no longer available to attend the class time you’re waitlisted on, it’s important that you remove yourself from the waitlist online or via the app with as much notice as possible.
Once you have been automatically confirmed in the class from the waitlist, or 12-hour cancellation policy applies (see above).
IT’S EASY TO UPDATE YOUR BOOKING
To cancel a class booking or waitlist you will need to unreserve the class online or via the app.
This is by far the quickest and easiest way to cancel.
If you have any questions about our cancellation or waitlist policies please contact the studio.