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STUDIO PILATES INTERNATIONAL TERMS & CONDITIONS

INTRODUCTION
Welcome to Studio Pilates International. At Studio Pilates International, we believe that exercise should be inspiring, intense, safe, and it should be done in style. Our mission is to flatten the abs and sculpt the body of all who pass through our doors. Our vision is to change the way the world works out.

We believe that everyone, everywhere should be doing Pilates. With a new workout each day to experience, Studio Pilates International will reshape your body leaving you looking trim, toned and transformed.

All of our workouts are 40 minutes long and are a full body workout using the Pilates reformer.

STUDIO TERMS AND CONDITIONS

By signing up to participate in our classes, you agree to be bound by our Terms and Conditions set out below (Terms and Conditions).

If you do not agree with any of these Terms and Conditions, please do not participate in our classes.

We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted to our Website and you agree to be bound by such changes.

References to “we”, “us” and/or “our” in these Terms and conditions is a reference to Studio Pilates International Pty Ltd and its’ related entities, affiliates and franchisees (as relevant).

1. Medical Warning

Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you.

When participating in our classes, do not over exert yourself and work at your own pace. Stop immediately if you feel pain or discomfort. You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time.

You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes.

By undertaking any exercise program (including the use of any equipment purchased from us), you acknowledge that you do so at your own risk that that the creators, producers, instructors and distributors of our exercise programs (together with their servants and agents) will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors.

2. Prices and Booking

Our current prices and timetables are displayed on our Website. From time to time, our prices may change and these will be notified on the Website.

Prices and timetables may vary between Studios.

To sign up to participate in our classes, you must create an account with us. Your account will be governed by these terms and conditions, our Website Terms of Use, and Privacy Policy.

There are a set number of spaces in each class. To attend a class, you must reserve a space. Bookings can be made online, via our website or smart phone app, or by calling or emailing your Studio.

3. Cancellation Policy

To cancel a booking, you must notify your Studio at least 12 hours prior to the commencement of the class. Cancellations made with less than 12 hours notice will incur the full cost of the class booked.

Class bookings can be cancelled online by logging into your account and choosing to unreserve the class you wish to cancel, or by calling or emailing your Studio.

If you know you will not be able to make a class for which you have booked, within the 12 hour cancellation window, we strongly encourage a cancellation to be made, so that another person may take your reservation on the reformer.

4. Class Waitlists

No availability in a class? No problem! If you are unable to book a spot because the class is full, register yourself on the waitlist and when a spot becomes available, you will be notified via email and automatically booked into the workout. Please ensure you check your email for your waitlist confirmation.

As a courtesy, if you are no longer available to attend the class, please remove yourself from the waitlist online or via the smart phone app. Once you have been confirmed in the class from the wait list, our 12 hour courtesy policy applies and a cancellation fee will apply if cancelled within this time.

5. Class Packs

All classes must be pre-paid before attending. You may do this when booking your place in a class, via a pre-paid pack or as a casual attendee.

The sale of each class pack is subject to specific terms and conditions applicable to the type of membership which you hold, part of which can include a minimum commitment period, time limitations and/or class attendance limitations.

A class pack entitles the holder of the pack attendance at classes offered by the particular Studio which sold the pack. Class packs cannot be shared across different studio locations. If you wish to attend multiple studios, we recommend either buying a pack at both studios, or buying a pack at one and paying casually at the other studio.

Class packs are non-transferrable between holders, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser.

Each class pack contains a strict expiry date. If the number of classes for which the class pack entitles attendance have not been used by the holder before the expiry date, then those classes will expire and no refund will be given for any unused classes. Remaining credit may however be redeemed in Studio Pilates International products such as Pilates circles, Pilates bands or socks.

The sale of a class pack is final. Studio Pilates International does not offer any refunds, transfers, suspensions or extensions on class packs for illness, injury, change of mind, user error, change of address, unsuitability or any other reason.

Current prices and expiry time frames for each type of class pack can be found on our website and may be amended from time to time.

6. Referral Credit

From time to time, we may offer Studio credit to our existing members for introducing a new member to our Studio. Studio credit may be used towards purchasing a class pack. It is not redeemable for cash, and is not transferrable to other Studios.

7. Gift Vouchers

From time to time, our Studios may offer gift vouchers for sale. Gift vouchers may also, from time to time, be given away by our Studios for free or distributed as a reward, incentive, or as part of a marketing or promotional campaign.

Gift vouchers are limited to the current dollar value held on the voucher and are not redeemable for cash.

We bear no responsibility for loss or theft of Gift Vouchers. All Gift Vouchers have a strict expiry date. Unredeemed balances on Gift Vouchers are not refundable.

Gift Vouchers may not be returned, resold or used for any unauthorised advertising, marketing, sweepstakes or other promotional purpose.

8. Class Schedules

Class Schedules may differ between Studios and are subject to change or cancellation without notice.

We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled.

We reserve our right to change our opening hours at our Studios at any time, without notice to you. You will be notified of any permanent changes to our opening hours.

9. Conditions of Entry

Studio Pilates International, and its affiliated entities, reserves the right to refuse entry to, or eject from any of our Studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studios.

In order to minimise disruption during classes held at our Studios, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a Class. Once the class has started, your reformer may be given to someone on the waitlist.

Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes

Smoking is prohibited inside and out the front of our Studios at all times.

You are required to treat all persons and property at the Studios with all due care and respect.

Students are required to wear appropriate attire for physical exercise at all times while visiting our Studios, and must refrain from wear clothing which contains offensive prints or designs or which may presents a danger to themselves.

For hygiene purposes, socks must be worn at all times during your workout. Specialised Studio Pilates grip socks are available for purchase in studio.

For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are a doctor and you are on call for example.

10. Personal Safety and Acceptance of Risk

By attending our Studios and participating Pilates classes, you will be performing physical activity and exercise which has an inherent risk of personal injury. Participating in Pilates is undertaken at your own risk.

You must inform instructors if there are any risks to your health by participating in Pilates, including in a Class, such as if you have a pre-existing injury, illness, muscle soreness/discomfort or are pregnant, prior to commencement. Participating in any form of exercise at our Studios with a Medical Condition is done entirely at your own risk.

You acknowledge that your participation in any from or exercise at our Studios may involve risks, including risk of personal injury.

Studio Pilates instructors and studio staff are not medically trained and are therefore not qualified to assess whether clients are in good physical condition and/or that clients can engage in exercise without detriment to their health, safety, comfort or physical condition. Clients are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.

By participating in our classes, you agree that our liability in relation to recreational services (as that term is defined in section 139A of the Competition and Consumer Act 2010 (Cth)) for any death, physical or mental injury (including aggravation, acceleration or recurrence of any such injury), the contraction, aggravation or acceleration of a disease, the coming into existence, aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs that is or may be harmful or disadvantageous to you or the community, or that may result in harm or disadvantage to you or the community, that may be suffered by you as a result of the supply of recreational services by Studio Pilates International is hereby excluded, save that this limitation of liability does not apply to significant personal injury suffered by you as a result of reckless conduct by Studio Pilates International in supplying the recreational services.

You acknowledge that our instructors may use tactile cueing and adjustment methods, or make physical contact with you for correction purposes in order to ensure that Pilates practice is undertaken in accordance with Studio Pilates International’s best practice.

11. Pregnancy

Our regular classes are safe for women to attend up to 14 weeks of pregnancy. Once pregnancy reaches 14 weeks, it is required that you stop attending the standard classes.

Specialty Pregnancy Workouts are offered at select locations. These speciality Pregnancy Workouts are safe for women to attend throughout their entire pregnancy up to full term, if they feel comfortable to do so.

Please call your local studio to check the availability of Pregnancy Workouts.

12. Security

Studio Pilates International is not responsible in any way for the safekeeping of your personal belongings that you bring into our Studios. As such, we strongly recommend that you:

i. Refrain from bringing any valuable personal belongings into our Studios, such as mobile phones, jewellery, personal devices, wallets, bags and purses;

ii. Bring only any personal belongings into our Studios which are absolutely necessary for you to possess for the duration of your visit; and

iii. Store any personal belongings in the studio storage facilities provided for use for the duration of your visit.

13. Misuse of Class Packs

We reserve the right, in our discretion, to suspend or terminate your use of any Studio Pilates class packs if we suspect any fraud or misuse of our booking system.

14. Special Promotions

From time to time, our Studios may offer promotions. You acknowledge that not every studio will participate in every promotion offered by Studio Pilates International.

Please check with your local studio for the details of each promotion

15. Payment

It is your responsibility to ensure there are sufficient funds available in your nominated bank account or credit card to cover the cost of purchasing any class packs or other products from us.

If a payment is declined for any reason, we reserve the right to process payment anytime where sufficient funds are available in the nominated bank account or credit card in order to settle any fees that are owed. If an auto-debit is declined due to insufficient funds, our payment provider will charge for any failed transactions. This fee will be passed on to you approximately 7 days after the failed payment.

We are in no way responsible for additional fees that you may incur from your bank in relation to processing payment of fees.

16. Your Personal Information

Your personal information collected by us in accordance with these Terms and Conditions will at all times be dealt with in accordance with our Privacy Policy, a copy of which can be viewed in full here.

17. Limitation of Liability

Except for any liability that cannot be excluded by law, Studio Pilates International (including its officers, employees and agents) excludes all liability (whether under the law of contract, tort or otherwise), for any personal injury, loss or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or loss or corruption of information or data); whether direct, indirect, special or consequential, arising in any way out of your attendance at our classes. This includes but is not limited to any theft, unauthorised access or third party interference.

This limitation of liability applies even if Studio Pilates International has been expressly advised of potential loss.

18. Jurisdiction

These Terms and Conditions are governed by the law in force in Queensland, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland, and any court that may hear appeals from any of those courts for any proceeding in connection with these Terms and Conditions.

19. Coronavirus (COVID-19)

In light of the recent coronavirus (COVID-19), your safety at Studio Pilates is our priority. At Studio Pilates International, we are regularly monitoring the Federal and State Government’s updates on the coronavirus and we are following the guidance of the Department of Health to ensure that you are able to safely attend our studios.

If you are unable to attend classes at your studio due to State or Federal government COVID restrictions, no refunds are given, but you will be able to transfer your credit to another client for no fee or keep your remaining credit on file (this credit will be valid for 24 months from your original purchase date). This includes border closures, lockdowns and vaccine mandates.

20. *Full Terms & Conditions for Men’s Health Week giveaway.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

No purchase necessary.

Qualifying Entrants

1.Qualifying entrants must be following our global page @studio_pilates on Instagram.

2. Qualifying entrants must ‘Like’ the Instagram competition post (posted on 12 June 2024) and ‘Tag’ a friend in the comments below the post. Each ‘Tag’ is a new entry.

3. Qualifying entrants must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

 

Competition prize for three lucky Winners

1.Three (3) Winners will be drawn at random on 17 June 2024 at 9:00am AEST

2. Winners will each receive a 25 Class Pass to be used at a Studio Pilates location of their choice, Apple Airpods and a month’s supply of athletic greens powder. Each prize pack valued at approximately $1,100 AUD dependent upon studio location.

3. The 25 Class Passes must be used by 31 December 2024.

21. *Full Terms & Conditions for Mother’s Day giveaway.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

No purchase necessary.

Qualifying Entrants

1.Qualifying entrants must be following our global page @studio_pilates on Instagram.

2. Qualifying entrants must ‘Like’ the Instagram competition post (posted on 7 May 2024) and ‘Tag’ a friend in the comments below the post. Each ‘Tag’ is a new entry.

3. Qualifying entrants must comment why the person they tag inspires them.

4. Qualifying entrants must be following their local Studio Pilates page on Instagram.

5.Qualifying entrants must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

 

Competition prize for one lucky Winner

1.One (1) Winner will be drawn at random on 13 May 2024 at 9:00am AEST

2. Winner will receive a 25 Class Pass to be used at a Studio Pilates location of their choice, and also a 25 Class Pass for the person they tagged to be used at a Studio Pilates location chosen by the person tagged. (Each 25 Class Pass prize valued at approx. $625 AUD dependent upon studio location)

3. The two 25 Class Passes must both be used by 31 December 2024.

UPDATE: Winner is client Will Graham from Noosa, Queensland, Australia.

22. *Full Terms & Conditions for Valentine’s Day giveaway.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

No purchase necessary.

Qualifying Entrants

1.Qualifying entrants must be following our global page @studio_pilates on Instagram.

2. Qualifying entrants must ‘Like’ the Instagram competition post (posted on 12 February 2024) and ‘Tag’ a friend in the comments below the post. Each ‘Tag’ is a new entry.

3.The winner must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

 

Competition prize for one lucky Winner

1.One (1) Winner will be drawn at random on 14 February 2024 at 9:00am AEST

2. Winner will receive $150 AUD Studio Pilates credit, a pair of our grippy BEATS socks in white, and a pair of our grippy BEATS socks in black. (socks valued at approx. $15 AUD for each pair dependent upon studio location). The person the winner tagged will also receive the same prize of $150 AUD Studio Pilates credit, a pair of our grippy BEATS socks in white, and a pair of our grippy BEATS socks in black.

3. The two $150 AUD Studio Pilates credit vouchers must both be used by 30 June 2024.

UPDATE: Winner is client Emily Sheldrake from Takapuna, New Zealand.

 

23. *Full Terms & Conditions for Amplify Challenge 36 Class Pass giveaway.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

No purchase necessary.

Qualifying Entrants

1.Qualifying entrants must be following our global page @studio_pilates on Instagram.

2. Qualifying entrants must ‘Like’ the Instagram competition post (posted on 23 January 2024) and ‘Tag’ a friend in the comments below the post. Each ‘Tag’ is a new entry.

3.The winner must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

4. Qualifying entrant does not need to purchase an Amplify Class Pass to enter; however, in the event the winner did purchase an Amplify Class Pass for the February-March 2024 challenge, he/she will be refunded for their Class Pass if they are the lucky Winner.

Competition prize for one lucky Winner

1.One (1) Winner will be drawn at random on 1 February 2024 at 9:00am AEST

2. Winner will receive Amplify Challenge 36 Class Pass (valued at approx. $650 AUD dependent upon studio location)

3. Winner must use Amplify Challenge 36 Class Pass during the challenge which runs from 5 February till 17 March 2024.

UPDATE: Winner is client Kim Davis from Castletown, Queensland, Australia.

24. *Full Terms & Conditions for 100 Class Prize for Open Day giveaway.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

No purchase necessary.

Qualifying Entrants

1.Qualifying entrants must have attended one(1) class on Open Day.

2.Qualifying entrants must be following our global page @studio_pilates on Instagram.

3. Qualifying entrants must ‘Like’ the Instagram competition post (posted on 9 January 2024) and ‘Tag’ a friend in the comments below the post. Each ‘Tag’ is a new entry.

4.The winner must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

Competition prize for one lucky Winner

1.One (1) Winner will be drawn at random on 22 January 2024 at 9:00am AEST

2. Winner will receive 100 Classes (valued up to $2,800 AUD dependent upon studio location)

3. Winner must use 100 Classes within 12 months from when the competition ends.

UPDATE: Winner is client Jacqui McGroy from Buddina, Queensland, Australia.

25. *Full Terms & Conditions for Major Gift (prize) of 12 Workouts of Christmas

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

 

Qualifying Entrants

1.Qualifying entrants must have attended three(3) Classes at a Studio Pilates International location between Friday, 1st December and Tuesday, 12th of December 2023, inclusive.

2.Qualifying entrants must be following our global page @studio_pilates on Instagram.

3.Qualifying entrants must ‘Like’ and ‘Comment’ on the Competition Post that will be posted on the global page at 6:00am AEST on Friday, 1 December 2023. Entrants may comment as many times as they like tagging friends in additional comments for additional entries.

4.The winner must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

 

Competition Major Gift (prize) for one lucky Winner

1.One (1) Winner will be drawn at random on 13 December 2023 at 9:00am AEST

a.Winner will receive complimentary Return Flights (economy) to take them from the closest airport to their home to the closest airport to the Studio Pilates International location of their choice within Australia, New Zealand, the USA or UK.

b.Winner will receive five (5) nights accommodation .

c.Winner will receive a Daily Meal Budget.

d.Winner will receive a Six (6) Class Pass to a Studio Pilates International location of their choice.

d.The winner must live in Australia, New Zealand, the USA or UK.

e.Total value of Major Gift (prize) is up to $10,000 AUD, inclusive of Flights, Accommodation, Daily Meal Budget and 6 Class Pass to Studio Pilates International. All Flights, Accommodation, Daily Meal Budget and the 6 Class Pass to a Studio Pilates International studio will ALL be organised and purchased by the Studio Pilates Global Support Office team located at 246 Hawthorne Rd, Hawthorne Queensland, Australia and provided to the Winner.

f.Winner cannot book Flights, Accommodation or anything else themselves and expect to be reimbursed. Any additional travel expenses will be at the expense of the Winner. This includes, but is not limited to, Uber/taxi travel, food costs outside of Daily Meal Budget, and any other expenses incurred during travel.

g.Winner must advise Studio Pilates Global Support Office team of their desired studio location and travel dates by Monday, 15 January 2024. Winner must select travel dates to redeem Major Gift (prize) within the time period of 15 February 2024 – 30 June 2024, inclusive. Certain exclusion dates apply, including the popular travel time around Easter of 24 March 2024 – 6 April 2024, inclusive.

h.Winner is expected to share a minimum of three(3) Photos of themselves on their trip with the Studio Pilates Global Support Office team that can be used for promotional purposes in marketing and on social media without any limitations or rights reserved by the Winner. One(1) of these three(3) Photos must be featured within the Studio Pilates International location the Winner is visiting.

UPDATE: Winner is client Azam Zakeri from Broadbeach, Queensland, Australia.

26. *Full Terms & Conditions for 2 Winners of Mother’s Day giveaway 7-12 May 2024.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

Qualifying Entrants

1. Qualifying entrants must be following global Instagram page @studio_pilates

2. Qualifying entrants must ‘Like’ the competition post (posted on 7 May 2024) and ‘Tag’ a friend in the comments below the post. Each ‘Tag’ is a new entry.

3. Qualifying entrants must write why the person they tag inspires them in their comment on the post.

4. Qualifying entrants must be following their local studio Instagram page.

5. Qualifying entrants must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

Competition prizes for lucky Winners

1. Two (2) Winners will be drawn at random at 9:00am AEST May 13, 2024 and notified via DM.

2. The Winners will each receive 1 x 25 Class Pass (valued at approx. $625 AUD dependent upon studio
location).

3. Winners may use the prize at a Studio Pilates location of their choice. The 25 Class Passes must be used by 30 November 2024.

27. Merchandise, Accessory and Clothing Refunds and Replacements

As per the ACCC Guidelines, Studio Pilates International is not required to provide a refund or replacement if you change your mind. Studio Pilates International is not able to offer the repair of damaged or faulty items, but you can choose a refund or replacement of an item within a reasonable time frame.

28. Introductory Offers of 6 for $60 (or alternative Introductory Offer pricing dependent upon studio location/country)

Note there is a strict 14-day expiry on the Introductory Offer of 6 classes.