Studio Pilates International Terms & Conditions
Welcome to Studio Pilates International. At Studio Pilates International, we believe that exercise should be inspiring, intense, safe, and it should be done in style. Our mission is to flatten the abs and sculpt the body of all who pass through our doors. Our vision is to change the way the world works out.
We believe that everyone, everywhere should be doing Pilates. With a new workout each day to experience, Studio Pilates International will reshape your body leaving you looking trim, toned and transformed.
All of our workouts are 40 minutes long and are a full body workout using the Pilates reformer.
Studio Terms and Conditions
By signing up to participate in our classes, you agree to be bound by our Terms and Conditions set out below (Terms and Conditions).
If you do not agree with any of these Terms and Conditions, please do not participate in our classes.
We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted to our Website and you agree to be bound by such changes.
References to “we”, “us” and/or “our” in these Terms and conditions is a reference to Studio Pilates International Pty Ltd and its’ related entities, affiliates and franchisees (as relevant).
1. Medical Warning
Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you.
When participating in our classes, do not over exert yourself and work at your own pace. Stop immediately if you feel pain or discomfort. You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time.
You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes.
By undertaking any exercise program (including the use of any equipment purchased from us), you acknowledge that you do so at your own risk that that the creators, producers, instructors and distributors of our exercise programs (together with their servants and agents) will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors.
2. Prices and Booking
Our current prices and timetables are displayed on our Website. From time to time, our prices may change and these will be notified on the Website.
Prices and timetables may vary between Studios.
There are a set number of spaces in each class. To attend a class, you must reserve a space. Bookings can be made online, via our website or smart phone app, or by calling or emailing your Studio.
3. Cancellation Policy
To cancel a booking, you must notify your Studio at least 12 hours prior to the commencement of the class. Cancellations made with less than 12 hours notice will incur the full cost of the class booked.
Class bookings can be cancelled online by logging into your account and choosing to unreserve the class you wish to cancel, or by calling or emailing your Studio.
If you know you will not be able to make a class for which you have booked, within the 12 hour cancellation window, we strongly encourage a cancellation to be made, so that another person may take your reservation on the reformer.
4. Class Waitlists
No availability in a class? No problem! If you are unable to book a spot because the class is full, register yourself on the waitlist and when a spot becomes available, you will be notified via email and automatically booked into the workout. Please ensure you check your email for your waitlist confirmation.
5. Class Packs
All classes must be pre-paid before attending. You may do this when booking your place in a class, via a pre-paid pack or as a casual attendee.
The sale of each class pack is subject to specific terms and conditions applicable to the type of membership which you hold, part of which can include a minimum commitment period, time limitations and/or class attendance limitations.
A class pack entitles the holder of the pack attendance at classes offered by the particular Studio which sold the pack. Class packs cannot be shared across different studio locations. If you wish to attend multiple studios, we recommend either buying a pack at both studios, or buying a pack at one and paying casually at the other studio.
Class packs are non-transferrable between holders, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser.
Each class pack contains a strict expiry date. If the number of classes for which the class pack entitles attendance have not been used by the holder before the expiry date, then those classes will expire and no refund will be given for any unused classes. Remaining credit may however be redeemed in Studio Pilates International products such as Pilates circles, Pilates bands or socks.
The sale of a class pack is final. Studio Pilates International does not offer any refunds, transfers, suspensions or extensions on class packs for illness, injury, change of mind, user error, change of address, unsuitability or any other reason.
Current prices and expiry time frames for each type of class pack can be found on our website and may be amended from time to time.
6. Referral Credit
From time to time, we may offer Studio credit to our existing members for introducing a new member to our Studio. Studio credit may be used towards purchasing a class pack. It is not redeemable for cash, and is not transferrable to other Studios.
7. Gift Vouchers
From time to time, our Studios may offer gift vouchers for sale. Gift vouchers may also, from time to time, be given away by our Studios for free or distributed as a reward, incentive, or as part of a marketing or promotional campaign.
Gift vouchers are limited to the current dollar value held on the voucher and are not redeemable for cash.
We bear no responsibility for loss or theft of Gift Vouchers. All Gift Vouchers have a strict expiry date. Unredeemed balances on Gift Vouchers are not refundable.
Gift Vouchers may not be returned, resold or used for any unauthorised advertising, marketing, sweepstakes or other promotional purpose.
8. Class Schedules
Class Schedules may differ between Studios and are subject to change or cancellation without notice.
We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled.
We reserve our right to change our opening hours at our Studios at any time, without notice to you. You will be notified of any permanent changes to our opening hours.
9. Conditions of Entry
Studio Pilates International, and its affiliated entities, reserves the right to refuse entry to, or eject from any of our Studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studios.
In order to minimise disruption during classes held at our Studios, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a Class. Once the class has started, your reformer may be given to someone on the waitlist.
Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes
Smoking is prohibited inside and out the front of our Studios at all times.
You are required to treat all persons and property at the Studios with all due care and respect.
Students are required to wear appropriate attire for physical exercise at all times while visiting our Studios, and must refrain from wear clothing which contains offensive prints or designs or which may presents a danger to themselves.
For hygiene purposes, socks must be worn at all times during your workout. Specialised Studio Pilates grip socks are available for purchase in studio.
For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are a doctor and you are on call for example.
10. Personal Safety and Acceptance of Risk
By attending our Studios and participating Pilates classes, you will be performing physical activity and exercise which has an inherent risk of personal injury. Participating in Pilates is undertaken at your own risk.
You must inform instructors if there are any risks to your health by participating in Pilates, including in a Class, such as if you have a pre-existing injury, illness, muscle soreness/discomfort or are pregnant, prior to commencement. Participating in any form of exercise at our Studios with a Medical Condition is done entirely at your own risk.
You acknowledge that your participation in any from or exercise at our Studios may involve risks, including risk of personal injury.
Studio Pilates instructors and studio staff are not medically trained and are therefore not qualified to assess whether clients are in good physical condition and/or that clients can engage in exercise without detriment to their health, safety, comfort or physical condition. Clients are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.
By participating in our classes, you agree that our liability in relation to recreational services (as that term is defined in section 139A of the Competition and Consumer Act 2010 (Cth)) for any death, physical or mental injury (including aggravation, acceleration or recurrence of any such injury), the contraction, aggravation or acceleration of a disease, the coming into existence, aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs that is or may be harmful or disadvantageous to you or the community, or that may result in harm or disadvantage to you or the community, that may be suffered by you as a result of the supply of recreational services by Studio Pilates International is hereby excluded, save that this limitation of liability does not apply to significant personal injury suffered by you as a result of reckless conduct by Studio Pilates International in supplying the recreational services.
You acknowledge that our instructors may use tactile cueing and adjustment methods, or make physical contact with you for correction purposes in order to ensure that Pilates practice is undertaken in accordance with Studio Pilates International’s best practice.
Our regular classes are safe for women to attend up to 14 weeks of pregnancy. Once pregnancy reaches 14 weeks, it is required that you stop attending the standard classes.
Specialty Pregnancy Workouts are offered at select locations. These speciality Pregnancy Workouts are safe for women to attend throughout their entire pregnancy up to full term, if they feel comfortable to do so.
Please call your local studio to check the availability of Pregnancy Workouts.
Studio Pilates International is not responsible in any way for the safekeeping of your personal belongings that you bring into our Studios. As such, we strongly recommend that you:
i. Refrain from bringing any valuable personal belongings into our Studios, such as mobile phones, jewellery, personal devices, wallets, bags and purses;
ii. Bring only any personal belongings into our Studios which are absolutely necessary for you to possess for the duration of your visit; and
iii. Store any personal belongings in the studio storage facilities provided for use for the duration of your visit.
13. Misuse of Class Packs
We reserve the right, in our discretion, to suspend or terminate your use of any Studio Pilates class packs if we suspect any fraud or misuse of our booking system.
14. Special Promotions
From time to time, our Studios may offer promotions. You acknowledge that not every studio will participate in every promotion offered by Studio Pilates International.
Please check with your local studio for the details of each promotion
It is your responsibility to ensure there are sufficient funds available in your nominated bank account or credit card to cover the cost of purchasing any class packs or other products from us.
If a payment is declined for any reason, we reserve the right to process payment anytime where sufficient funds are available in the nominated bank account or credit card in order to settle any fees that are owed. If an auto-debit is declined due to insufficient funds, our payment provider will charge for any failed transactions. This fee will be passed on to you approximately 7 days after the failed payment.
We are in no way responsible for additional fees that you may incur from your bank in relation to processing payment of fees.
16. Your Personal Information
17. Limitation of Liability
Except for any liability that cannot be excluded by law, Studio Pilates International (including its officers, employees and agents) excludes all liability (whether under the law of contract, tort or otherwise), for any personal injury, loss or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or loss or corruption of information or data); whether direct, indirect, special or consequential, arising in any way out of your attendance at our classes. This includes but is not limited to any theft, unauthorised access or third party interference.
This limitation of liability applies even if Studio Pilates International has been expressly advised of potential loss.
These Terms and Conditions are governed by the law in force in Queensland, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland, and any court that may hear appeals from any of those courts for any proceeding in connection with these Terms and Conditions.
19. Coronavirus (COVID-19)
In light of the recent coronavirus (COVID-19), your safety at Studio Pilates is our priority. At Studio Pilates International, we are regularly monitoring the Federal and State Government’s updates on the coronavirus and we are following the guidance of the Department of Health to ensure that you are able to safely attend our studios.
If you are unable to attend classes at your studio due to State or Federal government COVID restrictions, no refunds are given, but you will be able to transfer your credit to another client for no fee or keep your remaining credit on file (this credit will be valid for 24 months from your original purchase date). This includes border closures, lockdowns and vaccine mandates.
20. Amplify Challenge Global Category Prizes (Feb/Mar 2023)
1.This is an international competition open to Studio Pilates International clients within Australia, New Zealand, and the United States of America.
2.This competition is segmented into the following categories;
a.Major Prize Category for clients who have purchased an ‘Amplify 6 Week Challenge 36 Class Pass (6 week expiry)’
b.Nutrition Category for clients who have purchased an ‘Amplify 6 Week Challenge 30 Class Pass (6 week expiry)’
c.Wellness Category for clients who have purchased an ‘Amplify 6 Week Challenge 24 Class Pass (6 week expiry)’
d.Treat Yourself for clients who have purchased an ‘Amplify 6 Week Challenge 18 Class Pass (6 week expiry)’
3.Prizes are not transferrable, refundable, or redeemable for cash.
1.Qualifying entrants must have purchased an Amplify 6 Week Challenge 18, 24, 30, or 36 Class Pass between 9 January 2023, and 5 February 2023.
2.Qualifying entrants must complete all classes available within their Amplify 6 Week Challenge 18, 24, 30 or 36 Class Pass before the pack expiry date, Sunday 19 March 2023, which is the end of the Amplify 6 Week Challenge.
3.Qualifying entrants must be located within Australia, New Zealand, or the United States of America.
Competition Entries & Prizes
1.One (1) winner will be drawn at random for each category at midday AEST on Thursday, 23 March 2023, and contacted via phone and email. If any winners are not contactable by midday AEST on Tuesday 28 March 2023 new winners will be drawn.
a.Major Prize Category Winner – Studio Pilates voucher (valued at $2,000 AUD) prize winner will be drawn at random from those who have purchased an Amplify 36 Class Pass and attended 36 classes in-studio between Monday, 6 February 2023, and Sunday, 19 March 2023, inclusive
b.Nutrition Category Winner – Before You Speak Coffee bundle (valued at $500 AUD) winner will be drawn at random from those who have purchased an Amplify 30 Class Pass and attended 30 classes in-studio between Monday, 6 February 2023, and Sunday, 19 March 2023, inclusive.
c.Wellness Category Winner – SWIISH Pack (valued at $250 AUD) winner will be drawn at random from those who have purchased an Amplify 24 Class Pass and attended 24 classes in-studio between Monday, 6 February 2023 and, Sunday, 19 March 2023, inclusive.
d.Treat Yourself Category Winner – Charlie Societé (valued at $200 AUD) prize winner will be drawn at random from those who have purchased an Amplify 18 Class Pass and attended 18 classes in-studio between Monday, 6 February 2023, and Sunday, 19 March 2023, inclusive.
2.The prize for each category will be distributed to each category winner once all appropriate details have been received. Each winner will be notified directly with regards to when they can expect to receive their prize.
21. Lead Box Competitions
1.Lead Box competitions are organised and executed by individual Studio Pilates franchisee locations with prizes only valid at the select studio holding the competition.
2.Winners will be drawn at random and contacted via phone and email. If the winner is not contactable within one business day, then a new winner will be selected.
3.Prizes are not transferrable, refundable, or redeemable for cash.
4.10-class pack prizes have a 3-month expiry and classes must be utilised within 3 months from the first class taken.
5.Note that for Amplify specific Lead Box Competitions, the class pack prizes may only be redeemed during the Amplify Challenge. The general Lead Box terms and conditions also apply.
22. Merchandise, Accessory and Clothing Refunds and Replacements
As per the ACCC Guidelines, Studio Pilates International is not required to provide a refund or replacement if you change your mind. Studio Pilates International is not able to offer the repair of damaged or faulty items, but you can choose a refund or replacement of an item within a reasonable time frame.