If you are having difficulty watching the online videos or downloading the sample class programs, let’s look at some steps that you can take to troubleshoot this issue on your computer.
1. Check which web browser are you using to access the internet
We recommend using Google Chrome to access your MyPortal and online training centres. If you are using a different browser, try accessing the online training centre on Google Chrome first. You can download the Google Chrome web browser via the link below.
If you are already using Chrome, you could always try an alternative web browser such as the ones listed below. We have found that simply trying to watch the videos using a different browser often fixes the problem instantly. Here are some different internet browsers you could try –
To download any of these web browsers, simply click on the browser name above.
2. Try clearing the cache and cookies of your web browser
If you are still having difficulty, we recommend clearing your cache and cookies on Google Chrome. For instructions on how to do this, simply CLICK HERE.
3. Ensure you have the most up-to-date browser
If you are using Google Chrome, ensure you have the latest version of the browser.
Google Chrome should automatically update when new versions are available, however you can check if you have the latest version by clicking HERE.
4. Try accessing the videos on a different device
Sometimes, work or home computers have specific blocks installed on them which will prevent you from playing the videos. Try accessing the videos on a different computer (or on an iPad or mobile device). Even accessing on a different internet connection can be helpful. If you can play the videos okay on a different device, you will know that this issue is specific to the original device you were using.
If you continue to experience issues after trying these 4 steps, please contact the Studio Pilates Education Company.
