Anatomy Zoom Help

If you have set your space up correctly in advance, you shouldn’t have any problems on the Zoom course! However, if you are having difficulty, please ensure that you try these steps prior to contacting the Training Academy. 

If Your Internet Drops Out

If your internet connection is dropping out, your wifi signal is likely not strong enough. Try all of the troubleshooting steps below and if none of these work, you will need to reschedule your course and pay the reschedule course fee.

Move closer to your wifi router

• The further you are from your wifi router, the weaker the internet signal will be and the greater the chance of your internet dropping in and out.
• Move closer to your wifi router (especially if this is located at the other end of your home) – if you need to do this, just make sure that you are still in a quiet, light part of your house

Disconnect wifi from all phones and tablets

• Locate ALL phones and tablets in your house and ensure they are not connected to your wifi. Disconnect all devices from your home wifi except the computer that you need for the Anatomy Course. This will make your internet run A LOT faster 
• Phones and tablets connected to your home wifi use a huge amount of internet bandwidth. Apps like Facebook and Instagram are constantly updating in the background and using internet, which can tax your wifi network
• Once you turn off wifi temporarily on these devices, anyone using them will still be able to access the internet, but they will be using their phone data instead of the wifi. Let your family know that you’re on an important workshop and they may need to use their phone data to access the internet for a few hours. You can then turn the wifi function back on these other devices outside of the course hours.
• If there are other people in the house with computers connected to the wifi, ask them to turn off the wifi on these other computers temporarily

Issue persists?

• If your internet drops out consistently and if it means that you’re missing valuable content on the course, your course facilitator will let you know that it isn’t possible for you to continue on the course.
• In this scenario, the Instructor Support team will contact you on the next business day to chat more about your options and get you in on the next available face to face course date.
• A course reschedule fee would apply in this scenario.

If Your Camera Doesn’t Work or You Can’t Hear any Audio

Restart computer

• Try restarting your computer

Check ‘Allow Access to Camera’ is turned on

• Ensure your computer has ‘Allow Access to Camera’ turned on
• One of the reasons that might cause your camera not to work in Zoom might be your device’s privacy settings. Due to security reasons, your device, by default, denies third-party app permission to access the camera. You need to permit applications like Zoom before your camera works manually. To check this and ensure this is turned on: 

1. Ensure you have the most up to date version of ZOOM downloaded on your computer desktop
   • PC
     1. Press and hold the Window + I keys on your keyboard to open Settings.
     2. Click on Privacy and select Camera on the left pane.
     3. Click the Change button under Allow access to camera on this device section.
     4. Toggle the switch for Camera access for this device forward to turn it on.
     5. Lastly, toggle the switch under the Allow desktop apps to access your camera section forward to turn it on.
   • IOS (Apple)
     1. Click the “Apple menu” on your desktop
     2. Go to System Preferences and select Security and Privacy.
     3. From the privacy tab, Locate the “Lock Icon” (On the bottom left of your screen). Click on it and navigate to the Privacy setting.
     4. On the left navigation, find and click on the camera icon. Check the box next to the Zoom App.
     5. You have successfully given Zoom access to your camera. Launch Zoom to check if the issue is solved. 
2. And if that doesn’t work, see if you can grab a different computer in your home to use instead (please note that you won’t be able to use a phone or a tablet as you need to be able to visually see the presentation on the screen)

Issue persists?

• If all of the above doesn’t seem to solve your camera or audio problems, we do suggest logging into the ZOOM meeting on your phone AND your computer
• If you do this you will need to be logged into the meeting on both devices but only have sound and audio enabled on one device ie. turn down your phone volume and mute yourself on the phone
• This means all your audio will come out of your computer and you will be able to view the presentation on your computer however show your attendance and face on your phone camera

Zoom Software Isn’t Working

1. Downloading the software onto your computer (Zoom calls this the “Desktop client”)
2. Accessing the mobile app (we do not allow this on the course as the screen is too small)
3. Using the web platform (where you just log in on the Zoom website)

• We recommend that all students download the actual Zoom software onto their computer. We do not recommend accessing the course by going to www.zoom.us and then clicking on “Sign In.”
• We have found that students have a much more stable connection and drop out less when accessing Zoom on the actual Zoom software instead. As such, if you don’t already have this downloaded onto your computer, please ensure that you download the software onto your computer rather than using the Zoom web platform to access the course.
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