Life can sometimes get in the way of your study and as such, we have made it convenient for you to reschedule your upcoming course date online via your My Portal.
To reschedule your course now, simply follow the steps below –
STEP 1: Log Into Your My Portal
CLICK HERE to log into your My Portal.
Log in using your email address and password. If you can’t remember your password, simply click on “Forgot Password” from this screen
STEP 2: CLICK THE GREY “RESCHEDULE COURSE” BUTTON
Once you have logged into your My Portal, you will see a grey section called “Course Dates” which lists your upcoming course dates. Simply click on the “Reschedule Course” button next to the relevant course.
STEP 3: Find Your New Course Date
View the list of upcoming course dates and decide which course date and city you would like to reschedule to. Always double check the date and city you are rescheduling to before moving forward. Then once you are sure of your new course date and city, select “Schedule Now”
STEP 4: Confirm the Reschedule and Pay Fee if Applicable
A pop up box will appear. If you are not required to pay a fee, simply select the “Schedule Now” button (as shown in the image below).
If you are rescheduling within 4 weeks of your original course date, you will be charged a reschedule fee as per Studio Pilates’ course terms and conditions. The online rescheduler will automatically calculate this fee for you.
If your reschedule incurs a fee, simply select the blue “Pay with Card” button to complete payment and finalise your course reschedule (as shown in the image below)
Frequently Asked Questions
DO I NEED TO RESCHEDULE MY COURSE ONLINE?
Yes, all course reschedules are now completed online through your My Portal. This makes the whole reschedule process a lot simpler and allows you to reschedule your course date at any time of day or night from the convenience of your home.
Do I need to pay a course reschedule fee?
It depends on how close it is to your original course date. If you are rescheduling your course and it is more than 4 weeks out from your original course date, there is absolutely no fee to reschedule! If you are rescheduling your course and it is within 4 weeks of your original course date, you are required to pay a course reschedule fee.
Why do I need to pay a reschedule fee?
If you are rescheduling your course within 4 weeks of your original course date, we are not able to fill your spot with another student. As a majority of our courses are sold out in advance, it means that someone else was not able to enrol in the course in your place. As such, we need to charge a reschedule fee.
AM I CHARGED A FEE TO BRING MY COURSE DATE FORWARD?
No, there is no fee to bring your course forward!
DO I NEED TO PAY A FEE IF I CAN’T ATTEND THE COURSE DUE TO EXTENUATING CIRCUMSTANCES?
Unfortunately, no matter what the situation is surrounding your course reschedule, you still need to pay a reschedule fee if you are changing your course date within 4 weeks of the course. This is because we have not been able to get someone else into the course in your place. Similar to changing the dates of an air fare, no matter what the circumstance, you would still need to pay a fee to alter the dates of the booking.
HOW IS MY RESCHEDULE FEE CALCULATED?
The reschedule fees which apply within 4 weeks of course course are based on a flat rate –
- Anatomy Course: $100
- Matwork Course: $250
- Matwork Programming & Progressions Course: $150
- Ball, Circle & Band Course: $150
- Reformer Course: $390
- Reformer Progressions Course: $200
- Cadillac Course: $200
- Wunda Chair Course: $100
- Platinum Course: $600
- Rehab Course: $300
Where Can I Find a Copy of the Course Terms and Conditions?
By enrolling in all Studio Pilates courses, you agree to the course terms and conditions. You can read Studio Pilates’ course terms and conditions at any time by CLICKING HERE.