Student Support Library

RESCHEDULING COURSE DATES

How do I reschedule my course date?

LOGGING INTO MYPORTAL

I can’t log into MyPortal

ZOOM COURSE

My Zoom Anatomy Course is today and I’m having problems

ONLINE VIDEOS

I can’t click on any of the lessons to access the course content

I can’t watch the online videos

I can’t download the Sample Class Program videos

I get an “CODEC” error message when trying to play the downloaded Sample Class Programs

I have really slow internet and it takes me ages to watch the videos

I have previously completed courses with Studio Pilates but can’t access a course online training centre any more

How can I get the sample class programs onto my iPad?

COURSE TIMES

How do I find my course times?

Can I miss any time on the course (arrive late or leave early on certain days?)

HARD COPY MANUALS

How can I purchase a hard copy manual for a course I’m enrolled in or have previously completed? 

My hard copy manual hasn’t arrived yet

ONLINE EXAMS

I can’t view an online exam

I can’t see the pictures in the online exam

AM I READY FOR THE COURSE?

Am I ready for the Anatomy Course?

Am I ready for the Matwork Course?

PREGNANCY + INJURIES

Can I attend the course if I am pregnant or have recently given birth?

LEARNING DIFFICULTIES

Can you give me any advice if I have learning difficulties?

ENGLISH AS A SECOND LANGUAGE

Can you give me any advice if English is my second language?

COURSE VENUE

Where can I find more information on my course venue (such as parking options)?

Can you recommend a place to stay near my course venue?

INSTRUCTING INSURANCE & CLIENT WAIVERS

Where can I find out about instructing insurance? For example, how much insurance should I take out?

Client waivers – can Studio Pilates provide a template?

SETTING CLASS PRICES

Do you have any advice for setting the price of my Pilates classes?

CERTIFICATES

When can I expect my certificate?

Where can I purchase a hard copy certificate?

UPDATE MY DETAILS

Where can I update my details?

PILATES EQUIPMENT, WORKOUTS, MERCHANDISE

Where can I purchase Pilates equipment, Pilates workouts and merchandise?

THE STUDIO PILATES TEAM

Where can I read more about the Studio Pilates team?